Name: Flight Cancellations: What Went Wrong in 2021
Uploaded: 2022-01-28T12:59:00Z
Duration: 3 min 11 s
Description: Some airlines handled flight cancellations better than others last year, according to WSJ’s annual ranking of airlines. WSJ’s Allison Pohle explains what prompted some of the major cancellations. Photo illustration: Ryan Trefes

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Some airlines handled flight cancellations better than others last year, according to WSJ’s annual ranking of airlines. WSJ’s Allison Pohle explains what prompted some of the major cancellations. Photo illustration: Ryan Trefes

https://m.wsj.net/video/20220127/7e8c478f-666f-4f41-838d-d1ada66b6bff/1/hls/manifest-hd-wifi.m3u8

Flight Cancellations: What Went Wrong in 2021

So my flight got canceled.

Then our second flight was canceled because they didn't have a captain.

Narrator: Flight cancellations were a big issue in 2021 as two Coronavirus variants upended the airline industry.

In 2020, travel screech to a halt, and last year, leisure travel came roaring back over the summer. And a lot of airlines ramp up their schedules in order to meet that demand.

Narrator: But many airlines that tried to operate nearly full schedules over the summer got burned, leaving passengers stranded or flights delayed.

Passenger: Look at all these people.

Narrator: The pandemic has made flying tougher on all carriers, but some airlines handled the challenges like cancellations better than others according to the "Wall Street Journal's" annual ranking of US airlines by operational performance. So in another disruptive year of air travel, what were some of the main factors that led to overall flight cancellations? The annual airline ranking scorecard, like the Department of Transportation, counts flights canceled within seven days of departure. Flights scrubbed before that are considered schedule changes, not cancellations. One of the factors that led to flight cancellations was labor shortages. Throughout the year, the Coronavirus fueled staffing shortages as crews called in sick across the industry. Airlines are particularly affected by this because they operate under strict safety rules. For example, pilots aren't always trained to fly multiple aircraft types. Crews have to get a certain amount of rest between shifts dictated by regulations, and employees, such as flight dispatchers and mechanics, can only take so much extra work safely, which could lead airlines with no other choice but to cancel flights. Allegiant, which canceled around 1600 flights over the summer, didn't have enough truck drivers, which led to a jet fuel shortage at some of the small airports Allegiant serves.

The airline also says that it dealt with TSA staff shortages at some of its smaller airports as well as staffing problems with some of its contractors.

Narrator: In the last week of December, more than 1,000 flights in the US were canceled each day according to data tracker FlightAware.

A lot of airlines saw their staff test positive for COVID over the holidays as cases of the Omicron variant were rising.

Narrator: Another factor contributing to cancellations, bad weather.

A United spokesman said that the airline had some significant snow events at several of its biggest hubs in the first quarter of last year.

Narrator: United faced weather challenges in Houston in February and Denver in March.

A spokeswoman from Allegiant said the airline was affected by severe weather over the summer. So there was lightning in Florida where about half of Allegiant's flights operate through.

Narrator: Southwest said bad weather at its hubs in Baltimore, Denver, and Chicago prompted many of its cancellations in December. At the end of 2021, airlines struggled through one of the most severe and persistent mass cancellation events of the past decade according to data compiled by FlightAware. But the industry is working on being better prepared going forward.

Many airlines said that they're focused on hiring now to prepare for the coming months, as well as making sure that they're operating the right number of flights based on available staff and demand.

WSJ Current Features explore stories tied to current events to give viewers a deeper understanding or provide a new angle on a news topic.

Flight Cancellations: What Went Wrong in 2021

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